Leakproof Washing + Care Routine

We want you to love your Mumma Milla items so we're here to help, but please ensure you read our terms and conditions below prior to making your purchase.

• Refunds: available on all full priced, non-worn items only.
  
  
• Store credit: available for all discounted items, sale purchases, bundle purchases / bundle discount purchases and change of mind orders. All non-worn.
  
  
• Instant Exchange : You can select a different size / colour and access the same price you purchased it for. Please note re-shipping fees are covered by the customer if under $200.
  
  
• Re-packing & Handling Fee: Due to bras and cami's being intimate items, all returns go through a complete re-packaging process.
  Please note there is a $5 re-packing / handling fee on refund orders only.
  
  
• International Returns: All return fees and postage are covered by the customer. Return postage details will be provided when you lodge your return via our portal.
  
  
• Final Sale / Warehouse Clearance : No returns are available on items marked as FINAL SALE or WAREHOUSE CLEARANCE, so please ensure you take the time to make your purchase, and reach out to us if you have any sizing queries prior to purchasing.
  
  
• Return Window: 14 day return window.
  

• Return Fees:
  Checkout +
  
  At checkout, you’ll have the option to add Return Coverage (Checkout+) for $4.00.
  
  With Checkout + coverage, you can return your eligible items and a FREE return label will be provided to you.
  
  If you don’t purchase Return Coverage, you can still submit a return request later, but standard return fees will apply.
  
  Please note: Return Coverage is final sale and cannot be refunded once purchased.
  
  There is an option to opt of Checkout + in your cart prior to checking out.
  
  
• Free Shipping: all orders over $200 receive complimentary shipping, and if you re-purchase your exchange pieces with your store credit for over this amount, you will have access to free shipping again. Only eligible for Australian, New Zealand orders.
  
  
• Underwear : Please note all Belly Support Brief purchases are final sale and
  for hygiene reasons, we do not accept returns or exchanges.

It's part of our team's care to send you items that are in 100% condition, so please ensure your returns are sent back with the same care.

• Please Note: If items have been worn they are not eligible for a return. It's important to try on your items first for fit and size.
  
• Garments received with unattached / broken hangtags are NOT eligible for a return.
  
• Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached)
  
• Take some time to ensure they are a good fit when you first receive them; some good tips include -- lifting your arms over your head, bending forward, and trying on with other items of clothing.
  
• Do not remove your hangtags unless you would like to keep the garments.
  
• Make sure to check the underband and cup areas for fit.
  
• Our Size Guide is there as a recommendation / "Guide". We do understand that every women is different, and may be going through a rollercoaster of physical changes and the garments may not be suited. This is why we encourage you to try on the garments prior to wearing them.
  
• All return items must be sent back with no white deodorant marks or a strong fragrance scent.
  
• All intimates need to be return unworn (you can try on your items with a thin bra underneath)
  
• All garment hang-tags need to be 100% attached, not broken, or re-attached.
  
• Garments need to be returned back in original packaging, not damaged or
  altered, and washed.
  
• Items need to be re-packaged neatly and considerately, and not sent back squashed in your parcel as this damages the bralettes, and your return will not be approved.
  
• Items must meet ALL of the return criteria to be eligible for a return.
  
• Please ensure to include your order # and name on all return parcels.
  
• Mumma-Milla reserves the right to not approve returned items if these conditions are not met.

All returns will only be accepted and processed if it's lodged via our Return Portal below. 

• Please include your name and order number on your parcel so our warehouse team can identify it correctly for you.
  
• START YOUR MUMMA MILLA RETURN HERE
  
• All return parcels need to be sent within 7 days of lodging your return.If this time lapses, the return will be cancelled.
  
• Non-identifiable returns will be kept for 60 days only.
  
• If we determine that the item does not satisfy the conditions of the Return/Exchange Policy for Change of Mind, the item can be returned to the customer at their own cost.
  
• For further assistance or questions, please contact us at  info@mumma-milla.com (Mon-Fri, 9:00am – 4.00pm (WST).
  

Please note returns costs are covered by the customer.

Please ensure you are aware of this prior to making your purchase.

Email our returns team at info@mumma-milla.com for return information.

US/CANADA/UK Returns:
START YOUR MUMMA MILLA RETURN HERE

EU Withdrawal Returns: https://portal.refundid.com/stores/mumma-milla/eu-withdrawal-request

Great news, all Duties, Taxes & Fees are automatically included at checkout for USA, EU, UK, CAD, R.O.W.

• Fees are charged in accordance with each country's customs regulations and fee percentages.
  
• Please not all EU orders taxes and duties will be need to be paid at your local customs office prior to delivery.
  
  

If "shipping insurance" is selected and included in your order an expedited insurance claim is available* if all criteria is met.

For Loss/damage/theft of parcels please email us at admin@mumma-milla.com. 

For all stolen parcels you will need to contact Australia Post / USPS / NZpost / and ROW couriers to lodge an investigation.

A stat dec and police report will need to be lodged with your your local police station.

A case number will need to be provided.

We sincerely apologise for any inconvenience and disappointment that may be caused by receiving a faulty or incorrect piece in your order. 

Our Team packs every order carefully along with running quality checks on all orders before they are dispatched, however mistakes can still occur due to human error.

Please notify us via the below email link as soon as possible.

Please note this does not cover general wear and tear of a garment.

Please contact admin@mumma-milla.com

As our warehouse team receive orders as soon as they are placed, unfortunately we are unable to change or cancel an order once you have placed it. 

Orders cannot be changed or updated once they are placed as they immediately start processing. 

If you'd like to add another item to your order, please place a new order for the item. 

• Mumma Milla Leakproof bralettes are a delicate intimate created from with a very fine knit
  
• Delicate machine wash in a garment bag, or gentle hand wash in cool water
  
• Once washed, garments need to be laid flat on a clothes rack / line for even drying/ retaining shape
  
• Wash and dry dark and light colours separately.
  
• Do not iron. Do not dry clean. Do not tumble dry.
  
• Do not wash in hot water - this can compromise the fabric.
  
• Once washed, garments need to be laid flat on a clothes rack / line for even drying/ retaining shape.
  
• The nature of our soft fabric is that it is a very fine knit, and therefore susceptible to pilling if it comes into contact with any textured or rough surfaces and clothing. Delicate care is advised ie. place in delicates bag during a wash cycle.
  
• For those who are drying their bras during winter periods, with limited sunlight, it's important to make sure all layers of the garment dry quickly in a good ventilated and heated space to speed up drying time. Items should not be left damp for more than a day.
  

As our bras are designed to hold breastmilk - it's imperative to take a little extra care to ensure your are keeping up with hygiene and advised washing routine.

Proper rinsing, daily washing, and thorough drying are all it takes to keep your leakproof bras in great condition.

Here are some tips to keep your leakproof bras in the best possible condition:

• Make sure to wash your used bras daily.
  They should not sit at the bottom of your laundry basket or bedroom floor with breastmilk.
  
• If you can't wash, make sure to rinse your bras under cold water until the water runs clear and hang out in fresh air/ sunlight until you can manage a laundry load.
  
• Avoid using fabric softeners.
  
• When drying we recommend turning your bras/cami's inside out as the leakproof layer can take longer to dry.
  
• Sunlight, and fresh air can really help with fast drying.
  
• If weather is cooler, make sure your bras are dried in a well-aired space, and are completely dry within a day. Hanging them where they can get some good airflow or natural sunlight will speed this up
  
• If you live in humid environments make sure to dry bras in areas with as less moisture as possible. Dry your bras in as much sun as possible.
  
• It's not recommended to leave your bras damp at any point.
  
• Make sure your leakproof bras are 100% dry before storing them in your cupboard /drawers.
  
• Store your leakproof bras in an airy basket on a shelf in your wardrobe.
  
• If you feel your bras need a revive we recommend to do a natural solution soak : baking soda/tea tree oil/vinegar before washing to neutralize odors. Soak your bras in this natural solution for at least 1 hour for a re-fresh.
  
• Like any other undergarment, if not changed or washed properly, it can develop odours over time. Just remember: wash often, dry completely.
  
  Do not:
• Leave your bras un-rinsed with breastmilk in a wet bag or laundry pile for too long.
• Incomplete Drying: Storing them before they're totally dry, especially in humid conditions.
• Poor Ventilation: Hanging them in damp, closed-off areas.
• Using Fabric Softener: This can coat fibres and trap moisture. 
• 
  If the above re-fresh tips don't work - it's advised to replace your bra and do not use your bra at any point if you feel it's compromised.