First of all, thank you for choosing to buy from us at MUMMA MILLA.

We appreciate your support and hope you fall in love with our product!

By purchasing through our online store, you are consenting to our return policy.
We encourage you to read the terms and conditions before proceeding. 

Final information provided by the customer is inputted by our shipping department and no further changes can be made. It is up to the purchaser to make sure these details have been inputted correctly before purchase.

We want you to be completely satisfied with your online purchase.

Please inspect and try on the garments for size and style once they are delivered to your nominated address.

Given that our items are breastfeeding intimates, hygiene is of utmost importance.  

Accordingly, please be aware that undergarments must be worn when trying on items.

SHIPPING AND RETURN POLICY

Return & Shipping Information

Shipping:

Our team's main priority is to get your order processed and fulfilled as soon as possible! All orders are proudly processed and packed at Mumma Milla
HQ in Perth, Western Australia.

Orders are fulfilled and sent via Australia Post / DHL within 24-48 hours of placing (this excludes orders placed on weekends and Public Holidays)

Please allow 1-4 Business days for warehouse processing during high
volume peak periods.

If "shipping insurance" is not selected at checkout, Mumma Milla is not responsible for any theft, damage or loss of your parcel. 

Free Shipping applies for orders over $200.

The Return Policy:

We want you to love your Mumma Milla items so we're here to help!

Refund is available on full priced items only.

Store credit (for exchange) is available for all bundle purchases/ sale items.

No return available on items marked as final sale.

Returns for all orders are at the cost of the customer to return to
Perth, Western Australia.

A $10 handling/re-packaging fee applies to all refund orders, not store credits.

Items must meet ALL of the return criteria to be eligible for a return.

All return items must be sent back with no white deodorant marks or a strong fragrance scent, unworn, hang-tags attached, in original packaging, not damaged or altered, and unwashed.

Lodge A Return

Please click here to lodge all change of mind return:

START MUMMA MILLA RETURN

Your original Order Number must be provided as proof of purchase for the portal along with your order email.

All return parcels need to be sent within 7 days of lodging your return.
If this time lapses, the return will be cancelled.

All parcels need to be labelled with your name and order number so we can identify the return.

Non-identifiable returns will be kept for 60 days only.

Please note that, once delivered to us, returned items still need to go through our inspection process before a refund, exchange, or credit note, can be issued.

This can take 5-to 7 business days for us to process.

If we determine that the item does not satisfy the conditions of the Return/Exchange Policy for Change of Mind, the item can be returned to the customer at their own cost.

For further assistance or questions, please contact us at  admin@mumma-milla.com (Mon-Fri, 9:00am – 4.00pm (WST).

 

 

Details of Mumma Milla Return Policy

Return Policy for Change of Mind

If you are not satisfied with your purchase or change your mind, you can return to receive a store credit note for the value of, the item provided that the following conditions are met:

You have completed and lodged an online return with us (specifying your original Order Number) within 14 days of the date of fulfilment (sent out to you), and subsequently returned the item to us within 7 days of lodging a return. Any items not sent back within this time frame will not be accepted.

The item is in original condition, with all hang-tags, stickers, and clear packaging still in place and attached; and

The item is clean (with no white deodorant marks or strong fragrance scent),
unworn, not damaged or altered, and unwashed.

MUMMA MILLA reserves the right to refuse a return if we feel that the item does not satisfy the above conditions.

Return and re-postage delivery costs are payable by the customer.

A $10.00 handling and re-packaging fee is incurred on all refund items.

Refund of Full Price Items

A refund is available on full priced items which satisfy the conditions of the Return/Exchange Policy for Change of Mind.

Please note that for items purchased as part of our “Sale” "Discount Codes", “Discounted Bundle Pack”, "Bundle15 Code" “Warehouse” or “Sample” collections (these items will be clearly marked as such on the product page with a discount),
a refund is not available.

Store Credit only for “Sale” “Discounted Bundle Pack”,
“Warehouse” or “Sample” items.

Store credit is available only for items purchased as part of our “Sale” "Boxing Day Sale" "Black Friday Sale", “Discounted Bundle Pack -Bundle15 Code”, “Warehouse” or “Sample” collections (these items will be clearly marked as such on the product page) which satisfy the conditions of the Return/Exchange Policy for Change of Mind.

Exchange: Your store credit can be used to re-purchase your sizes/ styles of choice.

All returns during our Sale needs to be lodged within 7 days of receipt of your order due to high volumes - via our online portal.

If your time has exceeded this 7 day sale window period, we unfortunately won't be able to accept it for a return.

Gifts With Purchases

Products purchased to reach a $ threshold amount to receive a free gift are eligible for a store credit only.

There is the option to opt out of Free Gifts by deleting out of your cart at checkout - if you'd like to have a refund option available according to our t's and c's above.

Free Gifts during our Black Friday Sale are not redeemable for credit / cash and cannot be exchanged or refunded.

Damaged/Faulty Items - Returns under the Australian Consumer Law

We sincerely apologise for any inconvenience caused by receiving a faulty or incorrect garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch but please keep in mind that human error can occur from time to time.

In the unlikely case that you do receive a faulty, damaged or incorrect item, please notify us via the below email link as soon as possible.

Please contact admin@mumma-milla.com

International Returns

We unfortunately don't cover the cost for international returns at this point in time.
Returns costs are covered by the customer.

Pre-Orders:

Please note if you are purchasing a mix of pre-order and currently available
items - these will be shipped ALL together, not separately.

We advise to order separately if you'd like in-stock items shipped immediately. 

Once the order is placed, pre-order items cannot be cancelled due to change of mind, prior to the order being shipped out

Gift Vouchers

Gift vouchers do not include shipping / return / exchange costs.

Shipping Insurance

Loss/damage/theft of parcels
Please email us at admin@mumma-milla.com 

Stolen parcels will need to be lodged with your local police station.
A case number will need to be provided.

International Vat + Duties

Due to recent changes in trade regulations and tariffs, all US customers will need to pay for the additional Duties and Taxes as required by the U.S government

Currently Duties and taxes are not displayed at checkout, please ensure you are aware of this, and comfortable with these extra charges you'll need to pay in the USA, on top of your Mumma Milla order, before proceeding with your purchase.

Care Instructions:

Do not wash in hot water - this can compromise the fabric.
Once washed, garments need to be laid flat on a clothes rack / line for even drying/ retaining shape.

ALWAYS wash and dry dark and light colours separately.

The nature of our soft fabric is that it is a very fine knit, and therefore susceptible to pilling if it comes into contact with any textured or rough surfaces and clothing. Delicate care is advised ie. place in delicates bag during a wash cycle.

For those who are drying their bras during winter periods, with limited sunlight, it's important to make sure all layers of the garment dry quickly in a good ventilated and heated space to speed up drying time. Items should not be left damp for more than a day.

Do not iron. Do not dry clean. Do not tumble dry. Line dry in the shade.