SHIPPING, RETURNS AND CARE
RETURNS POLICY
First of all, thank you for choosing to buy from us at MUMMA MILLA.
We appreciate your support and hope you fall in love with our product!
By purchasing through our online store, you are consenting to our return policy.
We encourage you to read the terms and conditions before proceeding.
Final information provided by the customer is inputted by our shipping department and no further changes can be made. It is up to the purchaser to make sure these details have been inputted correctly before purchase.
We want you to be completely satisfied with your online purchase.
Please inspect and try on the garments for size and style once they are delivered to your nominated address.
Given that our items are breastfeeding intimates, hygiene is of utmost importance.
Accordingly, please be aware that undergarments must be worn when trying on items.
Return Policy for Change of Mind
If you are not satisfied with your purchase or change your mind, you can return to receive a store credit note for the value of, the item provided that the following conditions are met:
- you have completed and lodged an online return with us (specifying your original Order Number) within 14 days of the date of fulfilment (sent out to you), and subsequently returned the item to us within 7 days of lodging a return. Any items not sent back within this time frame will not be accepted.
- the item is in original condition, with all hang-tags, stickers, and clear packaging still in place and attached; and
- the item is clean (with no white deodorant marks or strong fragrance scent), unworn, not damaged or altered, and unwashed.
MUMMA MILLA reserves the right to refuse a return if we feel that the item does not satisfy the above conditions.
Return and re-postage delivery costs are payable by the customer.
A $10.00 handling and re-packaging fee is incurred on all return items.
Refund of Full Price Items
A refund is available on full priced items which satisfy the conditions of the Return/Exchange Policy for Change of Mind.
Please note that for items purchased as part of our “Sale” "Black Friday Sale" "Sale Discount Codes", “Discounted Bundle Pack”, "Bundle15 Code" “Warehouse” or “Sample” collections (these items will be clearly marked as such on the product page), a refund is not available.
Store Credit for “Sale” "Black Friday Sale" Boxing Day Sale", “Discounted Bundle Pack”, “Warehouse” or “Sample” items
Store credit is available only for items purchased as part of our “Sale” "Boxing Day Sale" "Black Friday Sale", “Discounted Bundle Pack -Bundle15 Code”, “Warehouse” or “Sample” collections (these items will be clearly marked as such on the product page) which satisfy the conditions of the Return/Exchange Policy for Change of Mind.
There is a $10 handling fee on all orders, as we re-package intimate items.
Exchange: Your store credit can be used to re-purchase your sizes/ styles of choice.
All returns during our Black Friday Sale/Boxing Day Sale need to be lodged within 7 days of receipt of your order due to high volumes - via our online portal.
If your time has exceeded this 7 day sale window period, we unfortunately won't be able to accept it for a return.
Gifts With Purchases
Products purchased to reach a $ threshold amount to receive a free gift are eligible for a store credit only.
There is the option to opt out of Free Gifts by deleting out of your cart at checkout - if you'd like to have a refund option available according to our t's and c's above.
Free Gifts during our Black Friday Sale are not redeemable for credit / cash and cannot be exchanged or refunded.
Returns Process
Please click here to lodge all change of mind returns -
START MUMMA MILLA RETURN.
Your original Order Number must be provided as proof of purchase - and all parcels need to be labelled with your name and order number so we can identify the return.
Non-identifiable returns will be kept for 60 days only.
Please note that, once delivered to us, returned items still need to go through our inspection process before a refund, exchange, or credit note, can be issued. This can take 5-to 7 business days for us to process.
If we determine that the item does not satisfy the conditions of the Return/Exchange Policy for Change of Mind, the item can be returned to the customer at their own cost.
For further assistance or questions, please contact admin@mumma-milla.com (Mon-Fri, 9:00am – 4.00pm (WST).
Damaged/Faulty Items - Returns under the Australian Consumer Law
You can return any item, at any time, if the item is damaged, faulty, does not match the description given, or does not otherwise meet a consumer guarantee provided under the Australian Consumer Law, provided that you have proof of purchase. For the avoidance of doubt, the item does not need to have all tags, stickers, and clear packaging still in place and attached.
We pride ourselves on the quality of our products, so please get in touch with us if you experience any of these issues with your item. We will look into this for you and offer a remedy to you in accordance with our obligations under the Australian Consumer Law.
Please contact admin@mumma-milla.com
International Returns
We unfortunately don't cover the cost for international returns at this point in time.
Returns costs are covered by the customer.
PRE-ORDERS:
Please note if you are purchasing a mix of pre-order and currently available
items - these will be shipped ALL together, not separately.
We advise to order separately if you'd like in-stock items shipped immediately.
Once the order is placed, pre-order items cannot be cancelled due to change of mind, prior to the order being shipped out
CARE INSTRUCTIONS:
Do not wash in hot water - this can compromise the fabric.
Once washed, garments need to be laid flat on a clothes rack / line for even drying/ retaining shape.
ALWAYS wash and dry dark and light colours separately.
The nature of our soft fabric is that it is a very fine knit, and therefore susceptible to pilling if it comes into contact with any textured or rough surfaces and clothing. Delicate care is advised ie. place in delicates bag during a wash cycle.
For those who are drying their bras during winter periods, with limited sunlight, it's important to make sure all layers of the garment dry quickly in a good ventilated and heated space to speed up drying time. Items should not be left damp for more than a day.
Do not iron. Do not dry clean. Do not tumble dry. Line dry in the shade.
GIFT VOUCHERS
Gift vouchers do not include shipping / return / exchange costs.
SHIPPING INSURANCE
Loss/damage/theft of parcels
Please email us at admin@mumma-milla.com
Stolen parcels will need to be lodged with your local police station.
A case number will need to be provided.
VAT + DUTIES
With all international purchases leaving Australia Vat and Duties is calculated at the checkout and included in your purchase.
There will be no additional fees to pay when your parcel reaches customs in your country.