SHIPPING AND RETURNS

First of all, thank you for choosing to buy from us at MUMMA MILLA. We appreciate your support and hope you fall in love with our product.

We will try our best to ship your order from Perth, Western Australia within 24-48 hours of receiving it via our online store.

Once you have placed your order online, a fulfillment notification will be sent to your email address, along with your shipping details, once we are ready to send out the items.

Please ensure your shipping address is entered correctly. This will be the final information inputted by our shipping department and no further changes can be made. It is up to the purchaser to make sure these details have been inputted correctly before purchase.


TAXES AND DUTIES 

For customers outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country.

These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.

MUMMA MILLA cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.

VAT is collected by MUMMA MILLA for all orders under a 135£ GBP in the UK and up to a 150€ in the EU.  

MUMMA MILLA will declare the exact value of all items, in accordance with Australian export regulations.

If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender.

An automatic store credit will be applied to your account minus the Free Shipping amount carried by MUMMA MILLA.

For further information, we recommend contacting your local customs office before purchasing.


REFUNDS/EXCHANGE

We want you to be completely satisfied with your online purchase.

Please try on the garments for size and style once they are delivered to your nominated address. 

We’ll gladly accept a return for a refund or exchange within 7 days of the arrival of your purchase to your nominated address subject to the following conditions:

  • Your original Order Number must be provided as proof of purchase.

  • There is a strict return policy window in place as our items are breastfeeding intimates and hygiene is of importance.  A thin undergarment must be worn when trying on items.

  • A 7 day return policy from the day the item(s) have been delivered to your nominated postal address.  This means you have 7 days after receiving your item by delivery to request a return. If the return exceeds our policy timeframe, we unfortunately will not be able to process your return. 

  • Sale items and items sold on promotion or are discounted (including our bundle packs) are non-refundable. An exchange is available or store credit will be issued if you choose to return any sale or bundle purchases.

  • ELIGIBLE REFUNDS are subject to the following conditions:

    1. Return postage to be paid by customer
    2. Total amount refunded to customer less free postage (orders over $200)
    3. Handling and re-packaging fee 10% of product value

  • All items must be in their original clear sealed packaging, unworn and unused and with all hangtags attached (not broken) for hygienic protocol.
    (You may try the garment on for size.)

  • Bralettes that are not in their original clear sealed packaging or that have been worn are not eligible for a return.

  • The item(s) must be in original condition and sealed packaging, with tags attached. No white deodorant marks will be accepted on the intimate(s), and if the garment is not deemed returnable, the item can be returned back to the customer at their own cost. Intimates with strong fragrance smells will also be deemed non-returnable.

  • MUMMA MILLA reserves the right to refuse a return if we feel the item does not match or adhere to our standards.

  • Any returns/ exchanges that are not on their way back to us withing 7 days from delivery will become void and you will have to contact us again for another return/exchange approval.

  • ALL returns and exchanges to us at MUMMA MILLA items need to be sent back in Perth, Western Australia and return shipping costs are payable by the customer, including international orders.  It's recommended to use a trackable shipping option. All International orders are eligible for an exchange / store credit.

  • Once delivered, returns still need to go through our inspection process before a refund/exchange can be issued.

  • Please send an email with your name and order number to admin@mumma-milla.com

  • Please note once returns are received it can take up to 5- 7 business days for us to process.

  • For all EU / UK orders - if the parcel is returned to sender and automatic credit will be applied to your account (excluding the Shipping Costs carried by MUMMA MILLA)

  • Extra duties and taxes may be additional costs once the parcel arrives at your destination, so please use customer discretion before purchasing.

  • For further assistance or questions please contact admin@mumma-milla.com (Mon-Fri, 9:00am – 4.00pm (WST)

 

GIFT VOUCHERS

Gift vouchers cannot be applied to any sale items.
Gift vouchers do not include shipping / return / exchange costs.

 

 

    MUMMA MILLA

    "Let's celebrate the changes we go through from woman to mother."