FREQUENTLY ASKED QUESTIONS:
1. Where is my order being sent from?
Orders placed on mumma-milla.com are dispatched from Perth, Western Australia.
2. Where do we ship to?
We ship Australia wide. We also ship Internationally.
Australia rates: $8.95 Standard. $15 Express.
International rates: $20 Standard. $35 Express.
3. What is MUMMA MILLA sizing like?
As our bras feature a buttery soft stretchy bamboo, we feel that our bra's have a little more 'give' to grow with you and your fluctuations pre and post-partum. We have given a bust measurement in cm's in our Features Section here so you can measure yourself up for more accurate sizing. The bra is seamless with no clips or clasps and the stretchy material allows it to hug your body in all the right places.
Please be mindful that when you have given birth and are venturing down the breastfeeding journey you may find that your breasts become larger and feel heavy, warmer and uncomfortable when your milk ‘comes in’, usually about 2–6 days after your baby is born.
4. Why do I need to wash each bra daily?
Our bras feature built-in leakproof layers have been designed to absorb and hold leaking breastmilk. To keep your nipple health in-check it's very important to wash your bras daily to keep them hygienic and clean. Many of our mums enjoy our 4-PACK which comes with a 15% saving.
We also ask for you to make sure to NOT keep wearing your bra if it is completely saturated. Woman's breastmilk leakage/let-downs differ from person to person, so please use your discretion and change the bra throughout the course of the day/night if you have over-supply, heavy let-downs. It's imperative to not wear a saturated bra against your skin. You can always pop in some silicone milk catchers or re-usable bamboo nursing pads whilst nursing to help with heavy flow.
5. I have heavy-let downs and leak through all my clothes and sheets, what do I do?
We have designed our leakproof bras to capture as much milk as possible, however, our bras cannot keep up with extreme milk loss unfortunately.
If this is the case for you, we recommend using our bralettes for short periods of time, for example, if you are heading out to meet up with friends for a couple of hours. Alternatively you can keep a supply of bralettes so you can change them throughout the course of the day with our 4-PACK which is a popular choice for many mums.
For our night time bras we suggest maybe adding in the re-usable bamboo nursing pads to begin with and you can take these out during the night. It saves you having to put in new pads during the crazy nursing hours at night time!
6. What is the difference between the day bra and the night bra?
Our day bra features a very discreet soft cup with it's built in absorbent layers. The cups not only provide shape and support, but also give you coverage throughout the day so nipples don't show through clothing.
Our night time bra has no cups but also has built in leakproof layers. It offers gentle elasticated support & simple crossover nursing access. There is also space for you to insert and take out re-usable bamboo nursing pads (if you wish) so you have extra absorbency especially at night time when leakage can be heavier.
7. How do the MUMMA MILLA bras work with no nursing clips?
Our stretchy bamboo material allows for you to pull the bralette up or down and pop out your breast for effortless nursing access. There are no tricky clips to deal with whilst you're having to hold your baby.
8. What is the best way to wash the bralettes?
Care instructions: We recommend washing your bra initially before you wear them for the first time to activate the leak-proof layers. Hand-wash for the best results. Warm machine wash inside a bra bag with similar colours is also an option. Do not iron. Do not dry clean. Do not tumble dry. Line dry in the shade.
9. Returns Policy
We offer an exchange or full refund. An email needs to be sent to us within 7 days after receiving the apparel.
All items must be unworn and unused and it their original condition with all hangtags attached. We can easily identify if the hangtag and stickers have been removed and re-applied.
We do reserve the right to refuse a return if we feel the item does not match or adhere to our standards.
For ALL returns to us at MUMMA MILLA items need to be sent back and re-posted at your own cost.
We recommend to send with a trackable shipping service option, as we unfortunately cannot be liable for lost packages.
Please also include a pre-paid satchel (that has been paid by you to your address) inside the return parcel so we can re-ship out to you again.
Please allow 3-5 business days to process a refund / or re-ship the exchange once the original item has arrived back to us.
To organise a return please email : email@example.com
We will need your proof of purchase / receipt as well as an order number.