FAQ'S

1. Where is my order being sent from?

Orders placed via mumma-milla.com are dispatched from Perth, Western Australia.

 

2. Where do we ship to?

We ship Australia wide. We also ship Internationally.

 

3. What is MUMMA MILLA sizing like?

As our bras feature a buttery soft stretchy modal fabric, we feel that our bra's have a little more 'give' to grow with you and your fluctuations pre and postpartum.

The best way to establish your size is by grabbing a tape measure and measuring your bust and underbust measurements.

Our Size Guide on each product will give you some direction what size is best suited for you.

The bra is seamless with no clips or clasps and the stretchy material allows it to hug your body in all the right places.

Please be mindful that when you have given birth and are venturing down the breastfeeding journey you may find that your breasts become larger and feel heavy, warmer and uncomfortable when your milk ‘comes in’, usually about 2–6 days after your baby is born.

4. Why do I need to wash each bra daily?

Our bras feature built-in leakproof layers have been designed to absorb and hold leaking breastmilk. To keep your nipple health in-check it's very important to wash your bras daily to keep them hygienic and clean. Many of our mums enjoy our 4-PACK bundles.

We also ask for you to make sure to NOT keep wearing your bra if it is completely saturated. Woman's breastmilk leakage/let-downs differ from person to person, so please use your discretion and change the bra throughout the course of the day/night if you have over-supply, heavy let-downs. It's imperative to not wear a saturated bra against your skin. You can always pop in some silicone milk catchers or re-usable bamboo nursing pads whilst nursing to help with heavy flow.

5. I have heavy-let downs and leak through all my clothes and sheets, what do I do?

We have designed our leakproof bras to capture as much milk as possible, however, our bras cannot keep up with extreme milk loss unfortunately.

If this is the case for you, we recommend using our bralettes for short periods of time. Alternatively you can keep a supply of bralettes so you can change them throughout the course of the day with our bundles which is a popular choice for many mums.

For our night time bras we suggest maybe adding in the re-usable bamboo nursing pads to begin with and you can take these out during the night. It saves you having to put in new pads during the crazy nursing hours at night time.

 

6. What is the difference between the day bra and the night bra?

 - Our day bra features a very discreet soft cup with it's built in absorbent layers. The cups not only provide shape and support, but also give you coverage throughout the day so nipples don't show through clothing. 

- Our night time bra has no cups but also has built in leakproof layers. It offers gentle elasticated support & simple crossover nursing access.  This can most definitely be worn during the day too.

7. How do the MUMMA MILLA bras work with no nursing clips?

Our stretchy material allows for you to pull the bralette up or down and pop out your breast for effortless nursing access. There are no tricky clips to deal with whilst you're having to hold your baby. 

8. What is the best way to wash the bralettes?

Care instructions:

We recommend washing the bralettes initially before first wear to activate the
leakproof layers.

Hand-washing is advised for best results.

The nature of our soft fabric is that it is a very fine knit, and therefore susceptible to pilling if it comes into contact with any textured or rough surfaces and clothing. Delicate care is advised ie. hand washing with a natural detergent, not wringing out, drying flat and keeping out of direct sunlight.

For those who are drying their bras during winter periods, with limited sunlight, it's important to make sure all layers of the garment dry quickly in a good ventilated and heated space to speed up drying time.

Do not iron. Do not dry clean. Do not tumble dry. Line dry in the shade.

9. Returns Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 7 days subject to the following conditions:

• Your original Order Number must be provided as proof of purchase.
  
  
• There is a strict return policy window in place as our items are intimates and we need to follow hygiene protocol.
  
  
• A 7 day return policy from the day the item(s) have been delivered to your nominated postal address. Once this period has ceased all returns will not be accepted as the products are intimates.
  
  
• All items must be in their original clear packaging, unworn and unused and with all hangtags attached (not broken) for hygienic protocol.
  
  

• Bralettes that are not in their original clear packaging or that have been worn are not eligible for a return.

• The item(s) must be in original condition and packaging, with tags attached. 
  

  No white deodorant marks will be accepted on the intimate(s), and if the garment is not deemed returnable, the item can be returned back to the customer at their own cost. Intimates with strong fragrance smells will also be deemed non-returnable.

• MUMMA MILLA reserves the right to refuse a return if we feel the item does not match or adhere to our standards.
  
  
• Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
  
  
• Direct exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase.
  
  

• For ALL returns to us at MUMMA MILLA items need to be sent back and re-posted by the customer. A $10 handling fee applies for refunds only.

• Once delivered, returns still need to go through our inspection process before a refund/exchange can be issued.
  
  
• For RETURNS AND EXCHANGES please send an email with your name and order number to admin@mumma-milla.com